How do I delete my account? March 19, 2020 10:35 Updated Contact us by going to the Settings tab, then selecting "Inquiries". We'll try to respond as quickly as possible. Related articles About cancellation Is there a free trial? Where do I ask questions or make suggestions for FamilyAlbum? My child's grandparent/relative changed their phone or has done something so they can't log in. What should they do? The app stops updating or downloading before it's finished. What's going on?