Please try all of the following:
· Ensure that the readable surface of your disc is undamaged, and clean it with a DVD or CD cleaning solution and cloth.
· Try using your disc in other DVD players. If it plays correctly, there may be a compatibility issue between your other player and your disc.
· Try playing other DVDs. If they don't play correctly, try cleaning your DVD player.
If none of the above methods work, then your disc may be defective. In the FamilyAlbum app, tap "My Orders" in the upper right corner of the Store tab. Select your order and contact support with the "Inquiries" button at the bottom. Defective DVDs will be replaced free of charge.