Thank you for purchasing a FamilyAlbum DVD!
Unfortunately, some photos may be displayed with the incorrect orientation because of new display specifications in version 81 of Google Chrome. Please follow the steps below to install a free extension that will resolve this issue.
■ Who Does This Affect?
Anyone who has purchased a PC Version DVD before June 2020
*This does not affect anyone who has purchased a PC Version DVD after June 2020 or who has purchased a TV Version DVD
If you purchased a PC Version DVD before June 2020, please install the extension by following the steps below.
FamilyAlbum PC Version DVD Extension for Google Chrome Version 81+:
https://chrome.google.com/webstore/detail/kgochodnjakilgkgccfhddlakinadgkh
*Please be sure to follow the steps below to complete the set-up process.
*This extension is completely free to download and use.
■ How Do I Set up the Extension?
1. Click the “Add to Chrome” button to install the extension.
2. Open the extension settings page by clicking the following link: chrome://extensions/?id=kgochodnjakilgkgccfhddlakinadgkh
3. Set “Allow access to file URLs” to ON and close the tab.
4. Open the index.html file on your PC Version DVD using Google Chrome.
If you have any questions or concerns, please don't hesitate to contact us by going to the Settings tab, tapping “Inquiries”, then “Other”, then tapping the “Inquiries” button. You can also reach us via email at support@family-album.com.