FamilyAlbum prints are made in Japan, shipped via international mail, and delivered by your local postal service. Your order should arrive within three weeks, but timing may vary by region. In most cases, your order will be placed in your mailbox.
If three weeks haven't passed since your order was placed, we kindly ask for your patience. If three weeks have passed, first please make sure that your prints haven't already been received by another member of your household. If your prints are still missing, please contact us. To do so, visit the Store tab, tap “My Orders”, then tap the order that hasn't arrived. Tap “Questions About Your Order?” to get in touch with a member of our support team.