Canceling an Order
You can cancel a greeting card order within 4 hours of placing it by going to the Store tab, tapping "My Orders", tapping the relevant order, and canceling it. After 4 hours have passed, we cannot cancel your order, even if you send us an inquiry.
Making Changes to an Order
Once an order has been placed, neither the user nor our staff can change anything about the order. If you placed your order within the last 4 hours, you can cancel your order through the app and place a new order with your desired changes.
About Shipping
Orders are printed in the United States and they ship from our factory 2 business days after being placed.
Shipping normally takes around 2-7 days, but this may vary based on geographical location. Please note that other factors may cause shipping to take longer.
- Orders placed by November 16: Our business days exclude Saturdays, Sundays, and holidays.
- Orders placed after November 16: Our business days exclude Sundays and holidays.