Can I cancel my order?
You can cancel your print order within 4 hours of placing it.
After 4 hours have passed, we cannot cancel your print order, even if you send us an inquiry.
Editing your order:
Once your order is placed, neither the order nor the shipping address can be changed, even if you send us an inquiry.
If you have placed your order within the last 4 hours, please cancel your order, make any changes that need to be made, then place your order again.
Creation and delivery:
Photo prints are printed in 1 business day. Photo albums are created in 2 business days (not counting weekends or Japanese holidays).
Aside from large orders*, photo prints are sent via international mail and delivered by your local postal service. Your print order should arrive 2-3 weeks after you receive a notification that your order has shipped.
Photo print orders sent via normal mail do not come with a tracking number.
How to send an inquiry:
After placing an order, you can send an inquiry about it by going to the Store tab, tapping My Orders, then tapping the order in question.
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