Cancelling or changing your order:
We sell the FamilyAlbum Digital Frame through our official Amazon store.
For any order-related requests - including cancelling your order, changing your delivery address, or returning the item - please contact us through our Amazon store and process your request from your Amazon order history.
The FamilyAlbum Digital Frame is available only in the U.S. and Japan stores.
Questions or issues with your device:
Before sending an inquiry about your FamilyAlbum Digital Frame, please check the following:
- Make sure the frame is connected to Wi-Fi and plugged into power.
- When contacting us, please include the email address or FamilyAlbum account used to log in to your frame
Including this information will help us resolve your issue more quickly.
To contact us, please go to the FamilyAlbum app → Settings → Inquiries → Others.