Please refer to the return policy listed on your Amazon order page for details on returns and exchanges for the most accurate information.
If you have any issues with your frame or need assistance, you can also contact our Customer Support team with your order information by emailing global-support@family-album.com.
This product is covered by a 1-year limited warranty from the date of purchase. The warranty covers defects in materials and workmanship under normal use.
If a defect arises during the warranty period, we’ll repair or replace the frame at our discretion.
Proof of purchase may be required when making a warranty claim.
If the frame was received as a gift, we recommend first contacting the person who purchased it, as they may need to provide purchase details for warranty service.