Please try again after checking the following:
• Wi-Fi network
Make sure your TV / casting device and smartphone are on the same Wi-Fi network.
• iOS version
If you are using an iOS device, ensure the FamilyAlbum app is allowed access to your local network.
• Premium Family Pro subscription status
Only those with a Premium Family Pro subscription are able to use the TV casting feature.
If you are not subscribed to Pro, please try again after subscribing.
• App version
Make sure your FamilyAlbum app is version 20.11.0 or newer.
• Casting device compatibility
The TV casting feature can only be used with Chromecast, Chromecast with Google TV, or Google TV Streamer.
If your TV is not compatible, you will not be able to use casting. Please ask the manufacturer of your TV for any further details.
Note: TVs with Fire TV, Roku, or any other casting features besides Google TV / Android TV are also not supported.
If your issue persists, please contact us by going to Settings in the app and tapping Inquiries > Other > Inquiries.
We'll do our best to help!