FamilyAlbum Premium

Before Sending an Inquiry

• Before sending FamilyAlbum Premium-related inquiries

Payment/Cancel FamilyAlbum Premium

• Is there a free trial?
• How do I purchase Premium?
• I can't purchase Premium. Why is that?
• I've purchased Premium, but I can't use Premium features.
• How do I check the status of my Premium subscription?
• How do I cancel my Premium subscription?

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FamilyAlbum Premium Features

• What is FamilyAlbum Premium?
• What’s the difference between FamilyAlbum Premium and Premium Pro?
• Premium Pro high-quality video uploads

Uploading from computers

• Something called reCAPTCHA is displayed when I try to log in from my computer. What is that?
• How do I upload from my computer?
• How do I use my Share Groups when uploading from my computer?
• There's a file I can't upload from my computer. What should I do?

Custom visibility options for photos and videos

• What happens to my Share Groups if I cancel my Premium subscription?
• How do I use visibility settings other than "Share with Family" and "Admins Only"?
• How many Share Groups can I make?
• How do I edit or delete a Share Group?
• Who can create or edit Share Groups?
• Can other family members check the names of Share Groups?

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Personal Pages

• My Personal Pages are marked "Creating". When will they be ready?
• What are Personal Pages?
• Personal Pages
• How do I make changes to my album's Personal Pages?
• I uploaded a photo. Why doesn't it show up in my album's Personal Pages?
• Can I change the first photo or video that appears in a Personal Page and/or change a Personal Page's thumbnail?

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