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  1. FamilyAlbum Help
  2. FamilyAlbum Premium

FamilyAlbum Premium

Before Sending an Inquiry

  • Before sending FamilyAlbum Premium-related inquiries

Payment/Cancel FamilyAlbum Premium

  • Is there a free trial?
  • How do I purchase Premium?
  • I can't purchase Premium. Why is that?
  • I've purchased Premium, but I can't use Premium features.
  • How do I check the status of my Premium subscription?
  • How do I cancel my Premium subscription?
See all 10 articles

FamilyAlbum Premium Features

  • What is FamilyAlbum Premium?

Uploading from computers

  • Something called reCAPTCHA is displayed when I try to log in from my computer. What is that?
  • How do I upload from my computer?
  • How do I use my Share Groups when uploading from my computer?
  • There's a file I can't upload from my computer. What should I do?

Custom visibility options for photos and videos

  • What happens to my Share Groups if I cancel my Premium subscription?
  • How do I use visibility settings other than "Share with Family" and "Admins Only"?
  • How many Share Groups can I make?
  • How do I edit or delete a Share Group?
  • Who can create or edit Share Groups?
  • Can other family members check the names of Share Groups?
See all 7 articles

Personal Pages

  • My Personal Pages are marked "Creating". When will they be ready?
  • What are Personal Pages?
  • Personal Pages
  • How do I make changes to my album's Personal Pages?
  • I uploaded a photo. Why doesn't it show up in my album's Personal Pages?
  • Can I change the first photo or video that appears in a Personal Page and/or change a Personal Page's thumbnail?
See all 11 articles
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