The following file types can be uploaded to FamilyAlbum from a computer. File types with a check mark (✅) can be uploaded via that upload method.
File type |
|
JPG | ✅ |
JPEG | ✅ |
PNG | ✅ |
HEIF | ✅ |
HEIC | ✅ |
GIF | ✅ |
MP4 | ✅ |
MOV | ✅ |
3GP | ✅ |
M4V | ✅ |
MTS | ✅ |
HEVC | ❌ |
There are file size limits for computer uploads.
Image | up to 200MB |
Video | up to 5GB |
We check our error logs for failed uploads and add support for those file formats when possible. If you would like to request a file type, please contact us by going to Settings in the app and tapping Inquiries > Other > Inquiries.