The following file types can be uploaded to FamilyAlbum from a computer. File types with a check mark (✅) can be uploaded via that upload method.
|
File type |
|
| JPG | ✅ |
| JPEG | ✅ |
| PNG | ✅ |
| HEIF | ❌ |
| HEIC | ❌ |
| GIF | ✅ |
| MP4 | ✅ |
| MOV | ✅ |
| 3GP | ✅ |
| M4V | ✅ |
| MTS | ✅ |
| HEVC | ❌ |
There are file size limits for computer uploads.
| Image | up to 200MB |
| Video | up to 5GB |
We check our error logs for failed uploads and add support for those file formats when possible. If you would like to request a file type, please contact us by going to Settings in the app and tapping Inquiries > Other > Inquiries.