If you're having trouble opening the invitation, you may be able to resolve the issue by copying the link and pasting it in your browser to open. If you're still unable to join the album, please contact us by going to the Settings tab, tapping “Inquiries”, then “Other”, then tapping the “Inquiries” button; or by sending us a message at support@family-album.com. In your message, please be sure to include the invitation link URL.