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About FamilyAlbum

• What is FamilyAlbum?
• Does it cost money to use FamilyAlbum?
• What are the recommended system requirements for using the app?
• Why did mixi begin this service?

Data Protection, Privacy and Security

• Is FamilyAlbum safe?
• What data do I have to provide in order to use FamilyAlbum?
• What other personal data does FamilyAlbum collect?
• Why does FamilyAlbum collect my data?
• Who can see my data?
• How long does FamilyAlbum keep my data?

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News

• Concerning Delays in Photobook Production
• [Update] Information on Overseas Delivery (November 26, 2020)

Migrating from Lifecake to FamilyAlbum

• Can I create an album for each of my children that shows their age?
• What’s the difference between FamilyAlbum Premium and the free version? What features are included in each service?
• I’m thinking about switching from Lifecake to FamilyAlbum. If I try FamilyAlbum and don’t like it, can I delete my account?
• If I transfer photos and videos from Lifecake to FamilyAlbum, will they still have the correct date?
• How do I migrate from Lifecake to FamilyAlbum using my computer or smartphone?
• Are there any restrictions on what photos and videos can be uploaded to FamilyAlbum? Does it cost money to store photos and videos on the app? Is there a storage limit?

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