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News

  • Information on Overseas Delivery (Updated on May 20, 2022)

About FamilyAlbum

  • What is FamilyAlbum?
  • Does it cost money to use FamilyAlbum?
  • What are the recommended system requirements for using the app?
  • Why did mixi begin this service?

Data Protection, Privacy and Security

  • Is FamilyAlbum safe?
  • What data do I have to provide in order to use FamilyAlbum?
  • What other personal data does FamilyAlbum collect?
  • Why does FamilyAlbum collect my data?
  • Who can see my data?
  • How long does FamilyAlbum keep my data?
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Uploading from Google Photos

  • Can I upload photos and videos from Google Photos directly to my album?
  • What’s the difference between FamilyAlbum Premium and the free version? What features are included in each service?
  • Does it cost money to store photos and videos on FamilyAlbum? Does it have any file type restrictions or storage limits?
  • Do photos and videos uploaded via Google Photos keep their Date Taken information?
  • I uploaded photos and videos from Google Photos, but I want to delete my account.

Migrating from Tinybeans to FamilyAlbum

  • Can I transfer my photos and videos directly from Tinybeans to FamilyAlbum?
  • How do I migrate from Tinybeans to FamilyAlbum using my computer or smartphone?
  • If I transfer photos and videos from Tinybeans to FamilyAlbum, will they still have the correct date?
  • I’m thinking about switching from Tinybeans to FamilyAlbum. If I try FamilyAlbum and don’t like it, can I delete my account?
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