Other

News

• Possible Delays on Customer Support and Product Shipping
• Information regarding Customer Support and Orders during the New Year Holidays

About FamilyAlbum

• What is FamilyAlbum?
• Does it cost money to use FamilyAlbum?
• What's the difference between FamilyAlbum Premium and the free version? What features are included in each service?
• Does it cost money to store photos and videos on FamilyAlbum? Does it have any file type restrictions or storage limits?
• I want to hide ads.
• Why did MIXI begin this service?

See all 8 articles

Data Protection, Privacy and Security

• Is FamilyAlbum safe?
• What data do I have to provide in order to use FamilyAlbum?
• What other personal data does FamilyAlbum collect?
• Why does FamilyAlbum collect my data?
• Who can see my data?
• How long does FamilyAlbum keep my data?

See all 11 articles

Uploading from Google Photos

• Can I upload photos and videos from Google Photos directly to my album?
• Do photos and videos uploaded via Google Photos keep their Date Taken information?
• I uploaded photos and videos from Google Photos, but I want to delete my album.

Migrating from Tinybeans to FamilyAlbum

• Can I transfer my photos and videos directly from Tinybeans to FamilyAlbum?
• How do I migrate from Tinybeans to FamilyAlbum using my computer or smartphone?
• If I transfer photos and videos from Tinybeans to FamilyAlbum, will they still have the correct date?
• I’m thinking about switching from Tinybeans to FamilyAlbum. If I try FamilyAlbum and don’t like it, can I delete my account?