The frame is not connecting to Wi-Fi November 19, 2025 07:16 Updated Check your Wi-Fi password and connection stability.Make sure your Wi-Fi network is 2.4 GHz (5 GHz is not supported).Restart your router, then reconnect the frame. Related articles My frame isn’t working. What should I do? I still need help. How can I contact FamilyAlbum Support? The screen is frozen or unresponsive What’s the difference between Album Admins and Album Members? Where can I see my photo print suggestions?