Your FamilyAlbum Premium subscription can only be cancelled through the App Store or Google Play. Uninstalling the FamilyAlbum app will not cancel your subscription.
To ensure that your subscription does not automatically renew, please make sure to cancel your subscription at least 24 hours before it expires. To cancel your subscription, please follow the steps below:
Check or Cancel Your Subscription on an iOS Device (App Store)
If your device is running iOS 13 or higher:
1. Open the App Store
2. Tap your profile icon in the upper right-hand corner
3. Tap "Subscriptions" on the Account screen
If your device is running iOS 12:
1. Open the App Store
2. Tap your profile icon in the upper right-hand corner
3. Tap "Manage Subscriptions" on the Account screen
If your device is running iOS 11:
1. Open the App Store
2. Tap your profile icon in the upper right-hand corner
3. Tap your Apple ID on the Account screen
4. Tap "Register" on the Account screen
If your device is running iOS 10 or earlier:
1. Open the App Store
2. Scroll to the bottom of the Featured tab
3. Tap "Apple ID"
4. Tap "View Apple ID" in the window that pops up
5. Sign in if necessary
6. Tap "Register" on the Account screen
To check your current subscription status, tap "FamilyAlbum Premium". To cancel your Premium subscription, tap "Cancel Subscription".
For information on how to check or cancel your subscriptions from a computer, please visit the page linked below:
See or cancel your subscriptions - Apple Support
https://support.apple.com/en-us/HT202039
Check or Cancel Your Subscription on an Android Device (Google Play)
1. Open the Play Store app
2. Tap your profile icon in the upper right-hand corner, tap "Payments & subscriptions", and tap "Subscriptions" to check your current subscription status
3. Tap "Cancel" next to FamilyAlbum Premium to cancel your subscription
For information on how to check or cancel your subscriptions from a computer, please visit the page linked below:
Cancel, pause, or change a subscription on Google Play - Google Play Help
https://support.google.com/googleplay/answer/7018481
Notes
- Canceling your subscription to FamilyAlbum Premium will cause all family members in your album to lose access to Premium features.
- Canceling your subscription will stop your Premium subscription from automatically renewing at the end of the billing cycle. You'll still have access to Premium features until your subscription expires, but once it does, you'll no longer be able to use Premium features. At that time, everyone in your album will also lose access to Premium. It may take a few days for your account page to correctly reflect your updated status.
- Even after your subscription expires, you'll still be able to view and download photos and videos uploaded from a computer, videos longer than 3 minutes, and any Monthly 1s Movies you've received. You won't be able to edit Share Groups or share uploads with any of the Share Groups you've made, but any uploads shared with Share Groups will retain their visibility Settings. If you resubscribe to FamilyAlbum Premium, you'll be able to share uploads with your previously created Share Groups.